# CANNOT ACCESS inSSIDer **URL:** \ **Category:** inSSIDer\ **Created:** [May 1, 2023, 6:21pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004 "2023-05-01T18:21:38Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![dma](https://avatars.discourse-cdn.com/v4/letter/d/f1d935/32.png) [@dma](https://community.oscium.com/u/dma)\ **Post date:** [May 1, 2023, 6:21pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/1 "2023-05-01T18:21:38Z")
At the end of installation of inssider, it asked me to logon. The logon failed so the installation never completed (no shortcut was created). The error message said, “The network is unreachable”. I do not use Proxy and my network is fine. Someone else had the same problem 2 years ago, but when I tried the solution to create a log, I could not because the setup program never completed to create a shortcut (you were supposed to modify the shortcut to allow logging, but there is no shortcut to modify.) How could I possibly be the only person to have this problem in over 2 years? I am using Windows 7, but I don’t see how that could matter. The setup program was poorly executed by having the logon be part of the setup instead of allowing the setup to finish, then request logon when executing the program. WHAT IS THE SOLUTION HERE? Surely you guys are smart enough to figure this out. ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [May 2, 2023, 8:09pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/2 "2023-05-02T20:09:37Z")
Hello [dma](https://community.oscium.com/u/dma), Sorry to hear about the trouble! I understand you aren’t using a VPN or proxy, but sometimes this happens when inSSIDer is being restricted by an anti-virus or anti-malware software. Do you happen to be running any of those things by chance? ---
**Author:** ![boat4fun999](https://avatars.discourse-cdn.com/v4/letter/b/b38774/32.png) [@boat4fun999](https://community.oscium.com/u/boat4fun999)\ **Post date:** [May 3, 2023, 9:15pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/3 "2023-05-03T21:15:53Z")
I too have this problem. I installed InSSIDer 5 from this website recently on my Windows 7 laptop that I use for WiFi troubleshooting. I have had the paid version of inSSIDer 4 running on it without issue for a number of years, and decided recently to try out inSSIDer 5. But I have the same issue as the OP. I only use Microsoft Defender A/V that is built into Windows 7. ---
**Author:** ![boat4fun999](https://avatars.discourse-cdn.com/v4/letter/b/b38774/32.png) [@boat4fun999](https://community.oscium.com/u/boat4fun999)\ **Post date:** [May 3, 2023, 9:16pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/4 "2023-05-03T21:16:31Z")
PS. I have scanned the laptop and it contains no virus or malware. ---
**Author:** ![boat4fun999](https://avatars.discourse-cdn.com/v4/letter/b/b38774/32.png) [@boat4fun999](https://community.oscium.com/u/boat4fun999)\ **Post date:** [May 3, 2023, 9:18pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/5 "2023-05-03T21:18:17Z")
Laptop is Windows 7 32-bit, and no A/V restrictions are set. ---
**Author:** ![dma](https://avatars.discourse-cdn.com/v4/letter/d/f1d935/32.png) [@dma](https://community.oscium.com/u/dma)\ **Post date:** [May 5, 2023, 1:18am UTC](https://community.oscium.com/t/cannot-access-inssider/3004/6 "2023-05-05T01:18:53Z")
I’m running Bitdefender. But why should I have to disable it and open myself to risk just to use your product? I don’t have to do that for anything else. Even if there was a way to allow inSSIDer, how would I do that? Milo ---
**Author:** ![amdferreira](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@amdferreira](https://community.oscium.com/u/amdferreira)\ **Post date:** [May 18, 2023, 5:34pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/7 "2023-05-18T17:34:42Z")
Hi. Same here for the lasts months “The network is unreachable”. No AV running, all firewall turned off. Even running as administrator cannot start inssider… And no proxy/vpn. Win7 64bits. InSSider 2.1 is ok, but so archaic. ---
**Author:** ![chrisjh777](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@chrisjh777](https://community.oscium.com/u/chrisjh777)\ **Post date:** [May 19, 2023, 10:46pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/8 "2023-05-19T22:46:26Z")
Wifi Scanner starts, but never finishes. All I get on the screen is the " Starting WiFi Scanner" splash. ---
**Author:** ![tattspikt32](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tattspikt32](https://community.oscium.com/u/tattspikt32)\ **Post date:** [May 29, 2023, 4:45pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/9 "2023-05-29T16:45:33Z")
> [@dma](#): > > At the end of installation of inssider, it asked me to logon. The logon failed so the installation never completed (no shortcut was created). The error message said, “The network is unreachable”. I do not use Proxy and my network is fine. Someone else had the same problem 2 years ago, but when I tried the solution to create a log, I could not because the setup program never completed to create a shortcut (you were supposed to modify the shortcut to allow logging, but there is no shortcut to modify.) How could I possibly be the only person to have this problem in over 2 years? I am using Windows 7, but I don’t see how that could matter. The setup program was poorly executed by having the logon be part of the setup instead of allowing the setup to finish, then request logon when executing the program. WHAT IS THE SOLUTION HERE? Surely you guys are smart enough to figure this out. Try downloading the installer from a different source or website to rule out any potential corruption or compatibility issues. If available, consider trying an older version of inSSIDer to see if it installs successfully. Lastly, ensure that your Windows 7 operating system is up to date with the latest patches and updates, as this could address any compatibility issues. ---
**Author:** ![p.bootsma](https://avatars.discourse-cdn.com/v4/letter/p/48db29/32.png) [@p.bootsma](https://community.oscium.com/u/p.bootsma)\ **Post date:** [May 31, 2023, 8:07pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/10 "2023-05-31T20:07:56Z")
Same problem here. Windows 10, Internet connection OK, Switch all Avast core shields off, Login on the inSSIDer welcom screen: The network is unreachable. ---
**Author:** ![n6mxdcb](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@n6mxdcb](https://community.oscium.com/u/n6mxdcb)\ **Post date:** [August 9, 2023, 6:47pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/11 "2023-08-09T18:47:26Z")
Same problem here with windows 7 being unreachable. Worked fine before also works great with desktop Win 10. Ongoing problem. No fix in site, tried recommended. ---
**Author:** ![liam97cu](https://avatars.discourse-cdn.com/v4/letter/l/e495f1/32.png) [@liam97cu](https://community.oscium.com/u/liam97cu)\ **Post date:** [August 14, 2023, 11:57pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/12 "2023-08-14T23:57:27Z")
Same problem too. Not vpn, not proxy, windows defender only, windows 7 pro, the same message “the network is unreachable”, never happened before, no problem with others software or app, no problem with my networks, so have some way to fix it? ---
**Author:** ![liam97cu](https://avatars.discourse-cdn.com/v4/letter/l/e495f1/32.png) [@liam97cu](https://community.oscium.com/u/liam97cu)\ **Post date:** [August 14, 2023, 11:58pm UTC](https://community.oscium.com/t/cannot-access-inssider/3004/13 "2023-08-14T23:58:11Z")
with Inssider the same problem. ---
**Author:** ![liam97cu](https://avatars.discourse-cdn.com/v4/letter/l/e495f1/32.png) [@liam97cu](https://community.oscium.com/u/liam97cu)\ **Post date:** [August 15, 2023, 12:00am UTC](https://community.oscium.com/t/cannot-access-inssider/3004/14 "2023-08-15T00:00:30Z")
with Channelizer 6 the same issue, two software with the same problem. ---
**Author:** ![aleenalondon21](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/aleenalondon21/32/982_2.png) [@aleenalondon21](https://community.oscium.com/u/aleenalondon21)\ **Post date:** [December 11, 2023, 10:35am UTC](https://community.oscium.com/t/cannot-access-inssider/3004/15 "2023-12-11T10:35:03Z")
After the installation process began, the setup prompted me to log in. Unfortunately, the logon failed, preventing the installation from completing, and no shortcut was created. The error message indicated that “The network is unreachable,” even though I don’t use a proxy, and my network is functioning properly. I attempted a solution suggested by another user who faced a similar problem two years ago, which involved creating a log. [learn more](https://austintrim.co/custom-hard-enamel-pins/) ---
**Author:** ![ano.pinoy](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@ano.pinoy](https://community.oscium.com/u/ano.pinoy)\ **Post date:** [February 11, 2024, 1:46am UTC](https://community.oscium.com/t/cannot-access-inssider/3004/16 "2024-02-11T01:46:39Z")
i had inssider running till now, then it did not startup any more, so i unstall and install again. (note checking for updates gave also error check internet, while internet radio is ok) after install i login to see my password , but app ask check internet while internet radio is still playing and im logged in in [metageek.com](http://metageek.com) to write this