# Error message: License service currently unavailable **URL:** \ **Category:** Chanalyzer\ **Created:** [April 28, 2022, 3:32pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484 "2022-04-28T15:32:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![yoan.sylvestre](https://avatars.discourse-cdn.com/v4/letter/y/9de0a6/32.png) [@yoan.sylvestre](https://community.oscium.com/u/yoan.sylvestre)\ **Post date:** [April 28, 2022, 3:32pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/1 "2022-04-28T15:32:16Z")
Hi! I have a massive issue with all my license key (approx 260) When we change a laptop for a new one and we use the same key and same software version, we get an error message : License service currently unavailable. Please check your internet connection and try again. I’m not behind a firewall or VPN. Thx ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [April 28, 2022, 5:16pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/2 "2022-04-28T17:16:22Z")
Hi [yoan.sylvestre](https://community.oscium.com/u/yoan.sylvestre), Sorry to hear about the trouble! This was caused by a licensing change that only affects older versions of Chanalyzer. Please update to [this slightly newer version here](http://files.metageek.com/downloads/archives/Chanalyzer_5/Chanalyzer%20Installer%205.10.0.3.msi) and try registering with your key(s) again. ---
**Author:** ![yoan.sylvestre](https://avatars.discourse-cdn.com/v4/letter/y/9de0a6/32.png) [@yoan.sylvestre](https://community.oscium.com/u/yoan.sylvestre)\ **Post date:** [April 28, 2022, 5:42pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/3 "2022-04-28T17:42:19Z")
I need to update the licence or only the software? the link that you provide is not working… Can you past the full path please? ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [April 28, 2022, 6:26pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/4 "2022-04-28T18:26:34Z")
Hi [yoan.sylvestre](https://community.oscium.com/u/yoan.sylvestre), You will simply need to update the software. Here is the download link for Chanalyzer 5.10: [http://files.metageek.com/downloads/archives/Chanalyzer\_5/Chanalyzer%20Installer%205.10.0.3.msi](http://files.metageek.com/downloads/archives/Chanalyzer_5/Chanalyzer%20Installer%205.10.0.3.msi) If that doesn’t work, can you try downloadingfrom a different browser such as Google Chrome or FireFox? ---
**Author:** ![yoan.sylvestre](https://avatars.discourse-cdn.com/v4/letter/y/9de0a6/32.png) [@yoan.sylvestre](https://community.oscium.com/u/yoan.sylvestre)\ **Post date:** [April 29, 2022, 12:09pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/5 "2022-04-29T12:09:53Z")
No more issue with 5.10!! Thanks!! ---
**Author:** ![michael.ploch](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@michael.ploch](https://community.oscium.com/u/michael.ploch)\ **Post date:** [March 7, 2023, 2:58pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/6 "2023-03-07T14:58:16Z")
As of today this is not working anymore. Have the same error with version 5.10.0.3. What can I do? ---
**Author:** ![watsleepsniff213](https://avatars.discourse-cdn.com/v4/letter/w/9fc29f/32.png) [@watsleepsniff213](https://community.oscium.com/u/watsleepsniff213)\ **Post date:** [June 13, 2023, 10:49am UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/7 "2023-06-13T10:49:21Z")
I’m currently facing a significant problem with all my license keys, totaling approximately 260 in number. Whenever I switch to a new laptop and attempt to use the same license key and software version, I encounter an error message stating: “License service currently unavailable. Please check your internet connection and try again.” It’s important to note that I’m not operating behind a firewall or using a VPN connection. I’m seeking assistance to understand and resolve this issue. Any advice or suggestions you can provide would be greatly appreciated. ---
**Author:** ![dvmfom970](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@dvmfom970](https://community.oscium.com/u/dvmfom970)\ **Post date:** [July 14, 2023, 11:02am UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/8 "2023-07-14T11:02:34Z")
I switch to a new laptop and try to use the same license key with the same software version, an error message pops up stating, “License service currently unavailable. Please check your internet connection and try again.” I want to clarify that I’m not behind a firewall or VPN that could potentially be causing this issue. It’s incredibly frustrating as I am unable to utilize the licenses on the new laptops. Regards ---
**Author:** ![andreas](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@andreas](https://community.oscium.com/u/andreas)\ **Post date:** [August 30, 2024, 6:46pm UTC](https://community.oscium.com/t/error-message-license-service-currently-unavailable/2484/9 "2024-08-30T18:46:27Z")
This does not help as it says i have to purchase an upgrade…