# Inssider 5.4 crashed and wouldn’t start again **URL:** \ **Category:** Oscium Products\ **Created:** [June 3, 2021, 4:57pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970 "2021-06-03T16:57:18Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![forgive7](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@forgive7](https://community.oscium.com/u/forgive7)\ **Post date:** [June 3, 2021, 4:57pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/1 "2021-06-03T16:57:18Z")
Hi I recently had a crash or hang up with insiders latest version. After that I could open the software ever again. Can somebody help me? ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [June 3, 2021, 8:03pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/2 "2021-06-03T20:03:27Z")
Hi [forgive7](https://community.oscium.com/u/forgive7), Sorry to hear about the trouble! Can you try deleting your User Settings folder? [Clear the User Settings Folder](https://support.metageek.com/hc/en-us/articles/200696514-Clear-the-User-Settings-Folder) And also try repairing your .NET framework: [.NET Framework Repair Tool](https://support.metageek.com/hc/en-us/articles/202941440--NET-Framework-Repair-Tool) If that doesn’t help, can you confirm if you are using a VPN with inSSIDer? ---
**Author:** ![forgive7](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@forgive7](https://community.oscium.com/u/forgive7)\ **Post date:** [June 4, 2021, 4:05pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/3 "2021-06-04T16:05:16Z")
Hi both steps didn’t work at all. I don’t have a VPN with Metageek… ---
**Author:** ![forgive7](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@forgive7](https://community.oscium.com/u/forgive7)\ **Post date:** [June 7, 2021, 4:56pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/4 "2021-06-07T16:56:50Z")
do you know whats wrong? ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [June 7, 2021, 7:38pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/5 "2021-06-07T19:38:49Z")
Hi [forgive7](https://community.oscium.com/u/forgive7), Are you able to send over the crash event log to our support team at [support@metageek.com](mailto:support@metageek.com)? [Find an Event in the Event Viewer](https://support.metageek.com/hc/en-us/articles/200594645-Find-an-Event-in-the-Event-Viewer-Windows-7-) ---
**Author:** ![forgive7](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@forgive7](https://community.oscium.com/u/forgive7)\ **Post date:** [June 13, 2021, 2:55pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/6 "2021-06-13T14:55:16Z")
How do I fish out the crash event log pls? What are the steps ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [June 14, 2021, 10:34pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/7 "2021-06-14T22:34:44Z")
Hi [forgive7](https://community.oscium.com/u/forgive7), Please follow the steps in [this article here](https://support.metageek.com/hc/en-us/articles/200594645-Find-an-Event-in-the-Event-Viewer-Windows-7-) to retrieve a crash log (.evtx file). ---
**Author:** ![forgive7](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@forgive7](https://community.oscium.com/u/forgive7)\ **Post date:** [June 16, 2021, 7:36pm UTC](https://community.oscium.com/t/inssider-5-4-crashed-and-wouldn-t-start-again/1970/8 "2021-06-16T19:36:29Z")
Hi I think my inssider software didn’t seem to crash upon trying to start it. Instead it popped up a login window that requested that I log in. After logging in the inssider software didn’t seem to start at all. Hence there was no event in the event viewer of the inssider ever starting. What could be the problem here?