# Inssider crashes

**URL:** <https://community.oscium.com/t/inssider-crashes/307>\
**Category:** inSSIDer\
**Created:** [January 14, 2020, 4:34pm UTC](https://community.oscium.com/t/inssider-crashes/307 "2020-01-14T16:34:46Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Bradfordaudio](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/bradfordaudio/32/110_2.png) [@Bradfordaudio](https://community.oscium.com/u/Bradfordaudio)\
**Post date:** [January 14, 2020, 4:34pm UTC](https://community.oscium.com/t/inssider-crashes/307/1 "2020-01-14T16:34:46Z")

</div>

Hello,

After using inssider 4.2.3.7 for quite some time now, it has been crashing regularly at clients homes. It wil stay open for about 5 minutes, then just close. Should I reinstall and reactivate the license key, or is there another route to correct.

Thanks,

---

<div class="post-metadata">

**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\
**Post date:** [January 15, 2020, 10:55pm UTC](https://community.oscium.com/t/inssider-crashes/307/2 "2020-01-15T22:55:39Z")

</div>

Sorry to hear about the trouble!

Can you try deleting your User Settings folder?

[Clear the User Settings Folder](https://support.metageek.com/hc/en-us/articles/200696514-Clear-the-User-Settings-Folder)

And also try repairing your .NET framework:

[.NET Framework Repair Tool](https://support.metageek.com/hc/en-us/articles/202941440--NET-Framework-Repair-Tool)

If that doesn’t help, inSSIDer for free is the replacement for inSSIDer 4 - You can download inSSIDer [here](https://www.metageek.com/support/downloads/download-inssider-lite-win.html) and use without a license key. You simply need to register an account at [https://my.metageek.com/register](https://my.metageek.com/register)!