# Login into inSSIDer

**URL:** <https://community.oscium.com/t/login-into-inssider/1426>\
**Category:** inSSIDer\
**Created:** [November 4, 2020, 10:55am UTC](https://community.oscium.com/t/login-into-inssider/1426 "2020-11-04T10:55:14Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![marco.arrigoni](https://avatars.discourse-cdn.com/v4/letter/m/b782af/32.png) [@marco.arrigoni](https://community.oscium.com/u/marco.arrigoni)\
**Post date:** [November 4, 2020, 10:55am UTC](https://community.oscium.com/t/login-into-inssider/1426/1 "2020-11-04T10:55:14Z")

</div>

Hi Teams,  
I wanna try inSSIDer free version for Widows (and may be in the future the Pro version) but I’m not able to log in into my account through the splash page the application show me.  
I’m able to login to the website but not through the windows application.

What’s I’m doing wrong ?

---

<div class="post-metadata">

**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\
**Post date:** [November 5, 2020, 7:15pm UTC](https://community.oscium.com/t/login-into-inssider/1426/2 "2020-11-05T19:15:25Z")

</div>

Hello Marco,

Sorry to hear about the login trouble! Can you please try the following steps and email the resulting log file to [support@metageek.com](mailto:support@metageek.com)?

1. Download the latest version of inSSIDer [here](https://metageek.link/inssider-update-url-v1-0-2/inSSIDerSetup.exe).
2. Close inSSIDer
3. Open Command Prompt
4. Type in `cd AppData\Local\inSSIDer\app-5.3.24`
5. Right click on the inSSIDer shortcut icon and go to **Properties**
6. Add “–enableLogging” at the end of the Target field so it will look like `inSSIDer.exe --enableLogging`.
7. Start inSSIDer
8. Try to log in
9. Close the app
10. Use Windows Explorer and go to the MetaGeek Local app data folder (under `C:\Users\<USERNAME>\AppData\Local\MetaGeek`)
11. Look for a file that starts with `inSSIDerTrace`

If the file exists, please attach and send it to [support@metageek.com](mailto:support@metageek.com) so our engineering team can try to figure out where the sign in process is failing!