# Lost Chanalyzer License **URL:** \ **Category:** Uncategorized\ **Created:** [January 20, 2021, 9:44pm UTC](https://community.oscium.com/t/lost-chanalyzer-license/1652 "2021-01-20T21:44:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![k\_l\_marshall](https://avatars.discourse-cdn.com/v4/letter/k/958977/32.png) [@k\_l\_marshall](https://community.oscium.com/u/k_l_marshall)\ **Post date:** [January 20, 2021, 9:44pm UTC](https://community.oscium.com/t/lost-chanalyzer-license/1652/1 "2021-01-20T21:44:26Z")
I have a Wi-Spy DBx and Wi-Spy 2.4X which were both purchased when I worked for Cisco Systems. I have somehow misplaced my Chanalyzer license ☹ Is there someway to look it up or do I need to re-purchase it? ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [January 20, 2021, 9:55pm UTC](https://community.oscium.com/t/lost-chanalyzer-license/1652/2 "2021-01-20T21:55:50Z")
Hi [k\_l\_marshall](https://community.oscium.com/u/k_l_marshall), Do you happen to know the original email address used to register the license key, or can you provide any additional order information? If so, please send an email to [support@metageek.com](mailto:support@metageek.com) so that our team can take a closer look! ---
**Author:** ![k\_l\_marshall](https://avatars.discourse-cdn.com/v4/letter/k/958977/32.png) [@k\_l\_marshall](https://community.oscium.com/u/k_l_marshall)\ **Post date:** [January 20, 2021, 10:50pm UTC](https://community.oscium.com/t/lost-chanalyzer-license/1652/3 "2021-01-20T22:50:04Z")
Hi Casey, Yes I have my original email address. Is there a private channel that I can share it over? ---
**Author:** ![casey](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/casey/32/68_2.png) [@casey](https://community.oscium.com/u/casey)\ **Post date:** [January 20, 2021, 11:01pm UTC](https://community.oscium.com/t/lost-chanalyzer-license/1652/4 "2021-01-20T23:01:30Z")
Yes, please provide this email address in an email to [support@metageek.com](mailto:support@metageek.com). We should be able to get your license reassigned in a matter of minutes.