# Save Capture gray out

**URL:** <https://community.oscium.com/t/save-capture-gray-out/1057>\
**Category:** Eye P.A.\
**Created:** [June 23, 2020, 11:02am UTC](https://community.oscium.com/t/save-capture-gray-out/1057 "2020-06-23T11:02:45Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![simon.limkm](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@simon.limkm](https://community.oscium.com/u/simon.limkm)\
**Post date:** [June 23, 2020, 11:02am UTC](https://community.oscium.com/t/save-capture-gray-out/1057/1 "2020-06-23T11:02:45Z")

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Hi  
My Eye P.A version is 2.3.0.22. I noticed that the ‘Save Capture’ is grayed out. The ‘Prompt to save capture’ is enabled. After I do a capture, I am unable to save it. I have to exit the application and reopen it. I am then prompted that there are unsaved captures and if I select ‘yes’ to open, I am able to open the previous capture and only then can I save the capture.  
Is that normal?  
Thanks

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**Author:** ![digtheweb](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/digtheweb/32/504_2.png) [@digtheweb](https://community.oscium.com/u/digtheweb)\
**Post date:** [July 11, 2020, 5:22pm UTC](https://community.oscium.com/t/save-capture-gray-out/1057/2 "2020-07-11T17:22:09Z")

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Hi Simon,

I’ve the same problem with 2.3.0.22 or older versions.

I hope the developers could fix that.

Regards.

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**Author:** ![w1f1n00b](https://avatars.discourse-cdn.com/v4/letter/w/a88e57/32.png) [@w1f1n00b](https://community.oscium.com/u/w1f1n00b)\
**Post date:** [July 16, 2020, 1:53pm UTC](https://community.oscium.com/t/save-capture-gray-out/1057/3 "2020-07-16T13:53:57Z")

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I’m seeing the same thing. 2.3.0.22  
I thought maybe it was my ignorance of using the app. Any word if this is being worked on?

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**Author:** ![vanessa](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/vanessa/32/30_2.png) [@vanessa](https://community.oscium.com/u/vanessa)\
**Post date:** [July 16, 2020, 11:16pm UTC](https://community.oscium.com/t/save-capture-gray-out/1057/4 "2020-07-16T23:16:36Z")

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Thank you @simon.limkm, @digtheweb, @w1f1n00b for letting us know about this bug! Sorry for the trouble.  
Looks like it started in our most recent release. This is the top of our list for Eye P.A. to fix.

We will make sure to let you know when we have a fix for this.

In the meantime, you could potentially uninstall 2.3.0.22 and install the [previous version](http://files.metageek.com/downloads/archives/Eye_PA/eye_pa_installer-2.2.4.7.msi) of Eye P.A. Or, the option is the workaround you already found of re-opening Eye P.A. and choosing to open the unsaved capture.

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**Author:** ![digtheweb](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/digtheweb/32/504_2.png) [@digtheweb](https://community.oscium.com/u/digtheweb)\
**Post date:** [July 17, 2020, 7:45pm UTC](https://community.oscium.com/t/save-capture-gray-out/1057/5 "2020-07-17T19:45:11Z")

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Thank you Vanessa for this good new, i look forward thos new version

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**Author:** ![digtheweb](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/digtheweb/32/504_2.png) [@digtheweb](https://community.oscium.com/u/digtheweb)\
**Post date:** [September 5, 2020, 7:13am UTC](https://community.oscium.com/t/save-capture-gray-out/1057/6 "2020-09-05T07:13:14Z")

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Hello Vanessa,

With the new version of EyePA (2.3.1.8) the issue is solved.

Thank you Metageek.

Regards

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**Author:** ![vanessa](https://yyz1.discourse-cdn.com/flex047/user_avatar/community.oscium.com/vanessa/32/30_2.png) [@vanessa](https://community.oscium.com/u/vanessa)\
**Post date:** [September 8, 2020, 4:02pm UTC](https://community.oscium.com/t/save-capture-gray-out/1057/7 "2020-09-08T16:02:04Z")

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Thank you @digtheweb for updating us! I am glad this issue was fixed.
