Metageek application crashing when launching

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1

I have a surface pro 9 with Windows 11, fresh install. I installed the Metageek application.

These are the two errors I get each time.

.NET Runtime

Application: MetaGeek App.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.BadImageFormatException
at MetaGeek.WiPry.LibUsb.NativeMethods64.Init(IntPtr ByRef)
at MetaGeek.WiPry.Services.WiPryDeviceMonitor+.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

APPLICATION ERROR

Faulting application name: MetaGeek App.exe, version: 6.8.1.0, time stamp: 0x6a4ecec2
Faulting module name: KERNELBASE.dll, version: 10.0.26100.1591, time stamp: 0x3e0f7b9b
Exception code: 0xe0434352
Fault offset: 0x00000000000c6d9a
Faulting process id: 0x143C
Faulting application start time: 0x1DD33C878D56F75
Faulting application path: C:\Program Files (x86)\Oscium\MetaGeek App\MetaGeek App.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b88cfb4c-a199-4644-9643-9355f5d90176
Faulting package full name:
Faulting package-relative application ID:

Any help would be good,

Thanks

2

Hmm, the BadImageFormatException appears to occur while MetaGeek App is initializing one of its native USB libraries, which can sometimes indicate a processor/architecture compatibility issue.

Could you please go to Settings → System → About and let me know what is listed under Processor and System type?

In particular, the Surface Pro 9 was available in both Intel/x64 and Microsoft SQ3/ARM64 versions, so we’d like to confirm which model you’re using.

If it is an Intel/x64 Surface Pro 9, we’ll dig into the installation/native library issue next.

3

Casey,

Thanks for taking a look at this issue.

x64-based pc

I was able to load an older version of Metageek(Tonic) 6.3.0.4.

Appreciate the help